Frequently Asked Questions

Discover the answers to your frequently asked questions about our products, company, and mission.

coffee FAQ's

There are two types of coffee: arabica and robusta. Arabica coffee is considered a higher quality coffee because it has a finer taste.

100% of our coffees are USDA certified organic arabica coffee. We source organic arabica coffee because it is not only better for the consumer, but also better for our planet and our farmers.

We believe that coffee that is cultivated with care that supports farmers is the right thing to do and tastes better.

At Grace Farms, we source our organic coffee from women-led cooperatives and enterprises to support female entrepreneurs and farmers around the world.

Women make up about 50% of the workforce at the beginning of the coffee supply chain, yet make up less than 10% of ownership and management positions. Women also invest about 3x more back into their communities than men which leads to more sustainable development for the coffee growing communities that provide the coffee we source.

A coffee cooperative (or "co-op") is a business owned and governed by the coffee farmers themselves.

Instead of individual farmers selling their crops separately to middlemen, they pool their resources to process, market, and sell their coffee as a group. This collective effort allows them to achieve several things:

  • Better Prices: They have greater negotiating power with international buyers, securing fairer prices than they could alone.
  • Shared Resources: They can afford shared infrastructure, like processing mills, quality labs, and warehousing.
  • Community Support: They often use their profits to invest in social programs, like education, healthcare, and sustainable farming practices for their members and local community.

In short, it's a way for small-scale farmers to work together for economic strength, transparency, and community development.

We only offer whole bean coffee for retail sales. We have made the decision to only offer whole bean coffee because it protects the quality of the coffee by reducing the amount of oxygen that pulls freshness from roasted coffee.

We do offer ground coffee in select foodservice formats for our wholesale customers. If you are interested in becoming a wholesale customer, please visit b2b.sharegracefarms.com

tea faq's

We carefully source all of our teas, botanicals, and herbs from Organic Certified farms around the world.

We choose to source exclusively from organic certified farms for three key reasons:

  • Taste: We genuinely believe organic ingredients offer a cleaner, more vibrant, and better taste.
  • Your Health: Organic farming avoids synthetic pesticides and herbicides, which we think is better for you.
  • The Planet: Organic farming methods promote soil health, biodiversity, and reduce the environmental impact of agriculture, making them inherently more sustainable.

Our ethical commitment goes beyond just being organic. actively work to protect the workers and communities in our supply chain:

  • Fairtrade Certification: Grace Farms is the first and only US-based tea company to partner with Fairtrade International (the original and most rigorous fair trade certification) to sourced certified ingredients. For ingredients that have been identified by Fairtrade and FLOCERT (the Fair Labor Organization Certifying Body) as being at risk of forced or child labor, we source Fairtrade certified ingredients whenever possible.
  • Sustainable Development: Choosing Fairtrade certified ingredients ensures the certified providers receive better trading terms and support for sustainable development in their communities. This helps improve working conditions, provides necessary resources, and empowers the farmers who grow our ingredients.

We are dedicated to ensuring that every cup you brew not only tastes good but does good for the farmers and the planet.

We make every effort to reduce the environmental impact of our product and packaging.

To start, our retail canisters are made from FSC certified paper which is sourced from responsibly managed forests. We do not put any further coatings on the paper, allowing them to remain biodegradable and recyclable. We use plant-derived inks for our printing. Our canisters are designed to be reusable, refillable, and make great pencil and crayon holders for our smallest tea-drinking friends.

Our 50 sachet refill pouches are made from 100% certified compostable materials produced in the USA.

Our pyramid sachets are 100% plastic-free. They are made from a plant-based Polylactic Acid (PLA) which is a biopolymer and thermoplastic derived from fermented, carbohydrate-rich plant sources such as corn starch, cassava, or sugarcane. Unlike traditional petroleum-based plastics, PLA is a renewable and compostable alternative.

Our sachets are compostable in industrial facilities. The sachets have been certified by Austrian compostable ability standards, but have not been certified by US-based standards yet.

We believe in keeping our tea as pure and clean as possible! Here is what you should know about the natural flavors we use:

  • Certified Quality: Our natural flavors are Organic Certified or Organic Compliant and Kosher Certified. We use them strictly according to the guidelines set by the USDA National Organic Program (NOP). This means they meet the stringent federal requirements for products labeled as "Organic."
  • Truly Plant-Derived: Our natural flavors come directly (or indirectly) from real plant materials—things like essential oils, fruit essences, extracts, and distillates of true spices, fruits, vegetables, herbs, barks, roots, and leaves.
  • Clean Ingredients Promise: We promise that our flavors DO NOT contain synthetic solvents, artificial preservatives, synthetic emulsifiers, artificial processing aids, soy, MSG, sewage sludge derivatives, or ingredients derived from GMO/GE (genetically modified) sources.
  • Verified Sourcing: We verify all documentation from our flavor suppliers as part of our rigorous organic inspection process to ensure everything is fully approved before use.
  • A Note on Blending: While we can’t disclose the exact, proprietary flavor name for each tea blend (it’s our secret recipe!), rest assured that these natural components come in either a dry, crystallized form or a liquid extract.

In short, they are nature-derived, highly regulated, and guaranteed clean.

company and mission faq's

Grace Farms is the cultural and humanitarian center in New Canaan, Connecticut that was created with a vision to create more grace and peace in the world for the local and global community. Grace Farms is open and free to the public six days a week and hosts a wide variety of public programming. Grace Farms was designed by Pritzker-prize winning, Tokyo-based architecture firm SANAA. Tea & coffee have been central to the welcoming experience at Grace Farms since we opened our doors in October of 2015. Grace Farms is owned and operated by Grace Farms Foundation.

Grace Farms Foundation is a 501(c)3 nonprofit private operating foundation. The charitable work of Grace Farms Foundation is focused on five core initiatives: nature, arts, justice, community and faith. Grace Farms Foundation's humanitarian work is centered at the intersection of architecture and justice, focused on ending forced and child labor in the building materials supply chain through a movement called Design For Freedom.

For more information about visiting Grace Farms or Grace Farms Foundation, please visit gracefarms.org.

Grace Farms Tea & Coffee is the nonprofit-owned public benefit subsidiary of Grace Farms Foundation.

Grace Farms Tea & Coffee is a Certified B Corp™ created in 2021 with three distinct goals:

1. Invite everyone to experience Grace Farms through our signature teas and coffees.

2. Demonstrate and educate ethical and sustainable supply chains.

3. Give back 100% of profits to support Design For Freedom to end forced and child labor worldwide.

Grace Farms Tea & Coffee (Grace Farms Foods, LLC) produces, distributes and sells all Grace Farms' tea and coffee products.

Grace Farms Tea & Coffee (Grace Farms Foods, LLC) has one shareholder, Grace Farms Foundation.

This means that all net profits (all revenue remaining after the cost of goods, operations, overhead and capital investments are paid.) are returned to Grace Farms Foundation and are reserved to help fund the Design For Freedom movement.

Design for Freedom is a critical initiative of the Grace Farms Foundation that works to remove forced labor from the building and materials supply chain. It functions as a movement to educate the design and construction industries, empowering them to choose materials and products that are ethically sourced and manufactured, thereby promoting human rights and creating a more transparent and equitable global economy.

Learn more about Design For Freedom here.

order support and customer service

Our orders are fulfilled from our warehouse in Connecticut. We are a small but mighty team and work to fulfill all orders within 2 business days of orders placed before 1pm.

Our orders will ship via common carrier (UPS, FedEx or USPS) ground shipping. Shipments can take anywhere from 1 - 5 days in transit to be delivered.

Yes, you can add an e-gift note to any order at the checkout page of our website. The e-gift card will automatically send to your recipient when confirmation of the shipment delivery occurs.

Yes, we are glad to work directly with you create gifting solutions that meet your goals and budget.

Just e-mail gifting@sharegracefarms.com and we'll get back to you shortly.

Gift Boxes are predetermined, perfectly packed collections of our most popular items that are a great solution for sending a meaningful gift.

Bundle & Save is a great option for customers looking to buy 4 or more items and save up to 20%. Bundles do not guarantee a perfectly packed gift box depending upon the assortment of items selected.

Yes, we offer a full line of wholesale and foodservice options of our popular teas and coffees. Please visit b2b.sharegracefarms.com for more information and request a sample box and pricing today.

Yes, we are here to help. We are a small, but mighty team and glad to hear from you about any questions or issues you might have.

Just email customerservice@sharegracefarms.com and we'll get back to you within 1 business day.

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